Mazadak Privacy Policy and Terms of Use Notice

Effective date: December 20, 2025

Mazadak (“we”, “us”, or “our”) operates a live-auction and marketplace mobile application similar in functionality to live selling platforms. This Privacy Policy explains how we handle information when you use the Mazadak app, our website (if any), and related services (collectively, the “Service”).

1) Governing Law and Jurisdiction (Saudi Arabia)

Saudi Arabia is our country of residence. The governing law is the applicable local laws and regulations of the Kingdom of Saudi Arabia (“KSA”). Any dispute arising in relation to the Service shall be subject to the competent courts in KSA.

2) Our Privacy Commitment

Your privacy matters to us. We respect users’ privacy and are committed to protecting their information. We do not collect personal information except what you voluntarily provide and what is necessary to operate, secure, and improve the Service.

3) Information We Collect

Depending on how you use the Service (e.g., browsing, buying, selling, live streaming), we may collect:

A. Information you provide

  • Account information: name, username, phone number, email address, password (encrypted), profile photo, and other profile details you choose to add.

  • Seller and compliance information (if applicable): information needed to enable selling, comply with KSA requirements, prevent fraud, or complete verification (for example, identity/verification details where required by law or platform rules).

  • Content you create: listings, product descriptions, images, live video/audio streams, comments, chat messages, and feedback you submit.

  • Support and communications: information you share with us when you contact customer support or report issues.

B. Transaction and usage information

  • Orders and payments: purchase history, bids, offers, shipping details, refunds/returns, and transaction status.

  • Payment processing: payment card details are typically processed by third-party payment providers. We generally receive confirmation and limited payment-related details (e.g., payment status, transaction identifiers), not full card numbers.

  • App activity: interactions with streams and listings, searches, watch history, and general in-app actions.

C. Device and technical information

  • Device identifiers, IP address, operating system, app version, crash logs, performance data, and basic analytics to maintain and improve the Service.

D. Location (optional)

  • If you enable it, we may collect approximate or precise location to improve delivery options, localization, fraud prevention, or user experience. You can control this in your device settings.

4) How We Use Your Information

We use information to:

  • Provide and operate the Service (accounts, live streams, auctions, marketplace features).

  • Process transactions, fulfill orders, handle shipping, returns, and customer support.

  • Verify identity or eligibility where required, prevent fraud, enforce rules, and secure the Service.

  • Improve features, performance, and user experience (including analytics and troubleshooting).

  • Communicate with you about important updates, security notices, and service-related messages.

5) Sharing and Disclosure

We do not sell your personal information. We may share information only as needed to operate the Service, including:

  • Service providers and processors: hosting, analytics, customer support tools, verification services (if used), shipping/logistics partners, and payment processors.

  • Other users (public/visible content): your username/profile, listings, and any content you choose to post publicly (including live streams, chat, comments, and reviews) may be visible to others.

  • Legal and government requests: we may disclose information if required by law, regulation, legal process, or enforceable governmental request, or to protect rights, safety, and security.

  • Business changes: if we undergo a merger, acquisition, or asset transfer, information may be transferred as part of that transaction, subject to applicable law.

6) Data Security

We take appropriate steps to protect information through technical and organizational measures using different hardware and software methodologies. However, no method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security of information disclosed online.

7) Third-Party Links and Services

The Service may include links to third-party websites or services. Mazadak is not responsible for the privacy practices of those third parties. If you provide information to a third party, different rules may apply. Please contact those third parties directly if you have questions about how they use the information they collect.

8) Data Retention

We keep information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and protect users and the platform. Retention periods may vary depending on the type of data and the purpose for which it is processed.

9) Your Choices and Rights

Subject to applicable laws and platform requirements, you may:

  • Access or update certain account information through the app settings.

  • Request deletion of your account (some data may remain if required for legal compliance, fraud prevention, or dispute resolution).

  • Opt out of non-essential communications where the app provides such options.

  • Control device permissions (camera, microphone, photos, location, notifications) via your device settings.

10) Children and Age Requirements

The Service is not intended for children under 13. If local laws require a higher age to buy/sell or participate in auctions, you must meet that requirement. If we learn that a child’s information has been collected in violation of applicable law, we will take appropriate steps to delete it.

11) Updates to This Policy

We may change or update this Privacy Policy and related terms from time to time to meet new requirements and standards. Users are encouraged to review this section regularly. Changes become effective immediately upon being posted or announced within the Service.

12) Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us through the in-app support channel or via the official contact details listed on Mazadak’s app store listing or website.