App Support

If you need help using the app or have questions about your account, buying, selling, or live auctions, we’re here to help.

Contact Support

For any support inquiries, please contact us using the details below:

Email: info@mazadak.shop
Response Time: We aim to respond within 24–48 business hours.

Common Support Topics

You can contact us for assistance with:

• Account setup and login issues

• Buying and bidding in live auctions

• Hosting live shows and selling items

• Payments and transaction questions

• Reporting technical issues or bugs

• Account verification and safety concerns

Payments & Security

All payments made through the app are processed securely. If you experience any issues with a transaction, please contact support with your order details so we can assist you.

Reporting a Problem

If you encounter a bug or unexpected behavior:

1. Describe the issue in detail

2. Include screenshots or screen recordings if possible

3. Mention your device model and version

Send this information to info@mazadak.shop to help us resolve the issue faster.

Feedback

We welcome feedback and suggestions to improve the app. If you have ideas or feature requests, feel free to share them with our support team.